Refund Policy

Last updated: August 2026

Digital Goods Policy

Because dMAT Prep provides immediate access to digital algorithmic testing materials, mock exams, and proprietary educational content, all sales are considered final.

We do not offer refunds for "change of mind", "dissatisfaction", or situations where the platform was purchased but not utilized by the student.

Exceptions for Technical Failures

We will only issue a full refund if a severe, documented technical failure on our platform prevents you from accessing your purchased content, and our support team is unable to resolve the issue within 48 hours of your report.

Duplicate Billing

If you were charged twice for the same transaction due to a network error or payment gateway glitch, please contact us immediately. We will verify the duplicate charge and issue a full refund for the secondary transaction within 5-7 business days.

How to Request Support

If you are experiencing technical difficulties, please email us at hello@dmat-prep.in with:

• Your registered email address
• Your Razorpay Order ID or transaction ID
• A clear description and screenshots of the technical issue